Farm Stand Policies

Shipping 

Most items are ready to ship, such as soaps, garlic and most knitted items.  These will be shipped in 1-3 business days.  Made to order items such as custom or bulk-order soaps and custom knitting will take longer.  Most knitted items will ship within 2 weeks, although they can take as long as 6 weeks if I have to prep and spin the yarn first, and custom or bulk soap orders will ship within 5-6 weeks.  Contact me directly for more specific information.  

The Indiemade hosting site does not use calculated shipping, so all shipping costs are estimates to ensure the correct minimum is charged.  I try to be as accurate as possible, but especially if you order multiple items, or shipping is to a nearby state, the charges may be too high.  I will refund any overages more than $1 in excess, through PayPal upon shipping.  If you would like an accurate estimate before placing an order, send a message with your zip code and desired items, and we will give you the correct shipping estimate.  

I do not purchase any shipping materials (so I do not charge you anything for supplies only the actual shipping cost), as all my supplies are sourced locally from donated repurposed packaging supplies.  I do use plastic bubble wrap and bubble mailers, but again they are all re-used, never purchased, to save both your and my money and the environment.  If you prefer paper packing materials, please add a note letting me know, and I will happily do that.   If you are ordering a gift and would like me to avoid using any pre-branded packaging (like the white and blue Amazon Prime mailers) add a note to let me know and I should be able to do that.

 

Cancellations & Returns

I accept cancellations anytime before the order has shipped, although I frequently ship the same day - if I have already mailed your order, please let me know immediately.  If for any reason you are not happy with your order, please let me know - I want you to be happy with your order, and am happy to refund or replace if necessary, \just contact me for more information before returning any items.